configuring a complex universal remote control. Figuring out
Logitech's flagship model is about as difficult as acing an advanced
calculus class at MIT. To configure the 900, we had to not only
install its control software on a PC, but also sign up for an
account on Logitech's Web site. Then we gathered information on all
our various A/V components and navigated numerous menus to plug in
the data, growing ever-frustrated by Logitech's lack of a Blu-ray
category (the 900 treats them as DVD players) and occasionally
incomplete product database.
But our persistence paid off. The 900's button layout is pleasing to
both the eye and touch, making finding the right key in a dark room
easy. And its cradle keeps it charged, which saves us from
stockpiling batteries lest we run out of juice on Friday night.
The trick to surviving setup: Call Logitech's tech support line. The
company's surprisingly helpful staff will not only create new
programs to support your ancient off-brand piece of gear, but also
work with you to reprogram touchscreen menus and key layouts. When
you hang up, just plug the remote into your computer to download
their handiwork via that account you created during setup.
WIRED Beautiful build quality. Blasts both IR and
RF signals. Excellent phone support has you talking to a technician
in moments. And you'll need it. TIRED Complex
PC software installation and configuration required for setup. Many
modern (and older) A/V units missing from product database. No
Blu-ray player category. Completely befuddled by Roku's Netflix box.
No rhyme or reason behind the preset touchscreen button
configurations — and little ability to customize. Four bills
is a lot of jack for a universal remote.
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